Content Designer

About Us

Lyft is an American company offering ride-hailing services, motorized scooters, bicycle-sharing systems, and rental cars in the United States and select cities in Canada.

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Role Overview

We’re looking for a contractor to support Lyft Urban Systems, working on innovative micromobility solutions that riders love, cities need, and operators value. We own and/or operate bike share across the US (in New York, San Francisco, and Chicago to name a few), and our full-system software and hardware is used in over 45 other global markets, including London, Mexico City, and Montreal. Your work will center around loyalty and growth products and will require a strong cross-functional orientation. This contract will run through June 30, 2025.

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Here’s what you’ll do

• Solve problems with human-centered design thinking, while communicating solutions with language and storytelling
• Translate complicated concepts into clear, concise in-product copy with empathy and creativity
• Navigate ambiguity; not all projects will be clearly defined and it will be up to you to make sense of what’s unsaid
• Collaborate closely with designers, researchers, engineers, marketers, data science, product managers, and other stakeholders across tech and ops
• Manage multiple projects and competing priorities, making sure stakeholders are well-informed
• Champion the Lyft brand voice and style

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Your skills may include

• 3+ years of content design related experience, and exceptional writing abilities
• A thorough understanding of UX principles, microcopy, and content design principles
• Product thinking across businesses, with experience or interest in designing for loyalty and/or micromobility.
• Excellent oral and written communication skills
• A systems mind that considers not just copy, but the end-to-end user experience
• Ability to understand and discuss strategy, metrics, and results
• High degree of comfort with ambiguity and change
• Experience with design tools (e.g. Figma)
• Knowledge of accessibility and ESL best practices
• A collaborative, proactive, growth mindset

All that said, even if you don't have all of the skills above, consider applying. Talent takes many different shapes.

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Application expectations

• Please be sure your resume includes access to a portfolio of your work—plus a password if necessary. Applications without portfolios will be immediately disqualified.
• We'll start to review applicants one week from posting (January 6th) and on a rolling basis after that.

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How to Apply

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