Vice President, Client Experience

About Us

DNA exists at the cross-section of modern health marketing and scientific communications. From big creative campaigns to data milestones and product approvals, from scientific communications platforms to medical congress support, and everything in between, DNA Communications supports companies and brands at all stages of their development and lifecycle – from early-stage biotechs to top 10 pharmaceutical companies.  

• meaningful science: at the core of everything we do – we translate science into language that underpins meaningful and memorable messages  
• meaningful insights: keeping the individual – not just entire audience groups – at the forefront of our minds, we look to solve the real problems and tensions that impede better outcomes  
• meaningful programs: reaching the people who matter where it matters most – we create content, campaigns and activations that add value to the lives of those they’re designed for

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We Are Seeking

DNA is currently seeking a Fractional Vice President, Client Experience to join our Healthcare team. You will be responsible for managing client and inter-agency relationships, playing a critical role in determining the future and long-term success of our Healthcare Practice.

The Vice President will have proven leadership and client service skills, and experience managing integrated communications campaigns. The candidate will be the day-to-day contact for clients, manage communications across a cross-functional agency team as well as client team, and support flawless execution in the most efficient and productive way. They will display personal ownership and accountability for client engagement, with the ability to cultivate and nurture long-term partnerships and client satisfaction. The successful candidate will have experience with consumer programs, never-ending curiosity, a desire to always do better, and the ability to inspire and connect with teams. They will be a hands-on team member who values people and culture. We are a company of doers even at the most senior level.

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Responsibilities

• Drive development of solution-based program strategies and direct development of tactical plans
• Maintain daily client contact, serving as a trusted resource and advisor
• Facilitate cross-functional team integration (strategy, creative, integrated media specialists, etc.) to deliver on client plans
• Act as effective, two-way translator between clients and teams, actively counseling development of work in the best interest of all parties
• Proactively support and suggest improvements and new ideas to exceed client expectations by leveraging industry knowledge and experience
• Have ownership of client financials and profitability
• Coordinate integration with other agency partners
• Successfully navigate conflicts across internal stakeholders, clients and agency partners
• Manage ongoing team resourcing/staffing to ensure successful delivery of work product
• Actively participate in agency development and assist with new business

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Requirements

• 9-12 years of relevant healthcare communications experience, ideally both agency and in-house
• Significant experience providing thought leadership and counsel to senior management
• Ability to translate client needs into workable plans/projects
• Depth in stakeholder mapping and building programs to reach them in engaging ways
• Experience building and leading high-performing teams; mentoring team members
• Strong project management skills and attention to detail
• Confident presenter and persuasive speaker
• Financial acumen in the areas of budgeting, billing and staffing
• Minimum: Bachelor's Degree
• Strong decision-making skills
• Ability to multi-task in a deadline-oriented environment
• Collaborative team player
• Exceptional judgment when working with clients, teams and vendors
• Self-motivated, entrepreneurial and endlessly curious

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How to Apply

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